Website policies
Refund / Cancellation Policy
Effective date: October 20, 2026
Last updated: October 20, 2026
Estimate requests
Estimate requests are free and non-binding. We take no payment online.
Rescheduling or canceling by you
You may reschedule or cancel for free with at least 24 hours’ notice before the scheduled start. With less than 24 hours’ notice, WPRIME may charge a late-cancellation fee of up to 50% of the scheduled service price.
Lockouts
If our team cannot get in or work safely at the scheduled time after waiting 15 minutes and trying to contact you, it counts as a late cancellation. WPRIME may charge the same fee of up to 50% of the scheduled service price.
Recurring service
You can pause or end recurring service at any time by telling us at least 24 hours before the next visit. There is no long-term commitment unless agreed in writing.
Canceling by WPRIME
We may reschedule for severe weather, including hurricane watches or warnings, illness, safety concerns, or emergencies. There is no fee to you. Any prepayment will be refunded in full or applied to the new date, your choice.
Satisfaction and re-cleaning
If something we agreed to clean was missed or not done properly, tell us within 24 hours with photos. We will come back and re-clean those areas at no charge. Re-cleaning is the first remedy. If a re-clean cannot fix it, WPRIME may offer a partial refund at its discretion. Refunds are not given for completed services performed as agreed, areas we were not given access to, or conditions that cleaning cannot fix, such as stains, damage, or wear.
Refunds
Approved refunds go back to the original payment method within 10 business days.
Payment disputes
Please contact us first so we can resolve a payment dispute quickly before you contact your bank.
Written service agreements
If a written service agreement says something different, that agreement controls.
Contact
For cancellations, rescheduling, or policy questions, email quotes@wprimecleaning.com.